When you’re at risk of going over your storage limits, Supernormal will send an email notification to the organization Owner with options for how to proceed.
Storage limits are lifetime limits and are as follows for each plan:
| Starter $0 | Pro $10 / $18 | Business $19 / $29 |
Storage | 1k min / seat | 10k min / seat | Unlimited |
For users on a Starter or Pro plan, if you go over your lifetime storage limit, your meeting transcripts will still be captured but you will not be able to review the notes until you upgrade your plan to include additional storage.
Lifetime storage limits can be increased by:
Upgrading to a paid plan or upgrading to a plan with a greater limit
Adding more seats to your Org for an additional 1k/10K minutes of storage per seat. This maxes out at 10 seats.
For Members
If you’re not the owner or admin of your organization, please reach out to one as they are the only individuals who can manage your organization’s billing. To find out who your Owner or admins are, go to Organization settings > Members and find anyone labeled Owner or Admin.